| [ EnglishOnly ] in KIDS 글 쓴 이(By): bette () 날 짜 (Date): 1998년04월11일(토) 03시52분53초 ROK 제 목(Title): Subject: Computer Illiterate? > Date: Sunday, April 05, 1998 4:11 PM > > > >So if you think you're computer-illiterate? Check out the following > excerpts from a Wall Street Journal article by Jim Carlton: > > > >1. Compaq is considering changing the command "Press Any Key" to "Press > Return Key" because of the flood of calls asking where the "Any" key is. > > > >2. AST technical support had a caller complaining that her mouse was > hard to control with the dust cover on. The cover turned out to be the > plastic bag the mouse was packaged in. > > > >3. Another Compaq technician received a call from a man complaining > that the system couldn't read word processing files from his old > diskettes. After trouble- shooting for magnets and heat failed to > diagnose the problem, it was found that the customer labeled the > diskettes then rolled them into the typewriter to type the labels. > > > >4. Another AST customer was asked to send a copy of her defective > diskettes. A few days later a letter arrived from the customer along > with Xeroxed copies of the floppies. > > > >5. A Dell technician advised his customer to put his troubled floppy > back in the drive and close the door. The customer asked the tech to hold > on, and was heard putting the phone down, getting up and crossing the > room to close the door to his room. > > > >6. Another Dell customer called to say he couldn't get his computer to > fax anything. After 40 minutes of trouble-shooting, the technician > discovered the man was trying to fax a piece of paper by holding it in > front of the monitor screen and hitting the "send" key. > > > >7. Another Dell customer needed help setting up a new program, so a > Dell tech suggested he go to the local Egghead. "Yeah, I got me a couple > of friends, "the customer replied. When told Egghead was a software > store, the man said, "Oh, I thought you meant for me to find a couple of > geeks." > > > >8. Yet another Dell customer called to complain that his keyboard no > longer worked. He had cleaned it by filling up his tub with soap and > water and soaking the keyboard for a day, then removing all the keys and > washing them individually. > > > >9. A Dell technician received a call from a customer who was enraged > because his computer had told him he was "bad and an invalid". The tech > explained that the computer's "bad command" and "invalid" responses > shouldn't be taken personally. > > > >10. An exasperated caller to Dell Computer Tech Support couldn't get her > new Dell Computer to turn on. After ensuring the computer was plugged in, > the technician asked her what happened when she pushed the power button. > Her response, "I pushed and pushed on this foot pedal and nothing > happens." The "foot pedal" turned out to be the computer's mouse. > > > >11. Another customer called Compaq tech support to say her brand-new > computer wouldn't work. She said she unpacked the unit, plugged it > in,and sat there for 20 minutes waiting for something to happen. When > asked what happened when she pressed the power switch, she asked "What > power switch?" > > > >12. True story from a Novell NetWire SysOp: > >Caller: "Hello, is this Tech Support?" > >Tech Rep: "Yes, it is. How may I help you?" > >Caller: "The cup holder on my PC is broken and I am within my warranty > period. How do I go about getting that fixed?" > >Tech Rep: "I'm sorry, but did you say a cup holder?" > >Caller: "Yes, it's attached to the front of my computer." > >Tech Rep: "Please excuse me if I seem a bit stumped, it's because I > am. Did you receive this as part of a promotional, at a trade show? How > did you get this cup holder? Does it have any trademark on it?" > >Caller: "It came with my computer, I don't know anything about a > >promotional. It just has '4X' on it." > >At this point the Tech Rep had to mute the caller, because he couldn't > >stand it. The caller had been using the load drawer of the CD-ROM drive > as a cup holder, and snapped it off the drive! |